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ShurFLO - Great Customer Service

Engines, Electric, Plumbing, etc.

Moderator: Jeremyvmd

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CayoHueso
First Mate
First Mate
Posts: 33
Joined: Sat Aug 03, 2013 10:16 pm
Home Port: Cayo Hueso
Location: Key West

ShurFLO - Great Customer Service

Post by CayoHueso »

After my mid-trip water pump failure caused a 3-day saltwater bath in my engine compartment, I was making repairs to electircal components. I had my 20+ yr old ShurFLO freshwater pump apart on my workbench and discovered the microswitch was coroded. I contacted ShurFLO via email to see if I could buy a new one. They said they no longer manufacture parts for my pump and therefore could not sell me the switch. But they still had some lying around and would be happy to send me one at no charge. I recieved it in the mail this week. That's great customer service in my book!
Last edited by CayoHueso on Thu Oct 31, 2013 5:49 pm, edited 1 time in total.
jleonard
Gold Member
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Posts: 2115
Joined: Fri Sep 22, 2006 7:35 am
Home Port: Mystic, CT
Location: New Port Richey, FL

Re: ShurFLO - Great Customer Service

Post by jleonard »

Sounds great to me. Score!
Formerly
1983 40 Albin trunk cabin
Attitude Adjustment
Mystic, CT
Nordic Spirit
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Joined: Tue Jun 18, 2013 10:23 pm
Home Port: Mystic, CT

Re: ShurFLO - Great Customer Service

Post by Nordic Spirit »

I spent a lot of time with the ShurFlo rep. at the Defender Warehouse sale and I have to agree there customer service is great. I am replacing my water pump with a ShurFlo and getting rid of the expansion tank since it is not recommended with the smart sensor pumps.
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RobS
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Home Port: Center Moriches, NY
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Re: ShurFLO - Great Customer Service

Post by RobS »

The sensor vari flow pumps are great. I went with the Jabsco 5.0 Sensor Max VSD 2 years ago and it's been superb. Strong, quiet and smooth.
Rob S.
"TENACIOUS"
1974 Chris Craft 36' Commander Tournament
Cummins 6BTA 330B's

(Former Owner)
"TOY-RIFIC" 2000 28TE, 6LP, Hull 408

Luck is the residue of good design.
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